Eligibility & Funding Policy

Who can apply

• Australian residency. You must be an Australian resident, ordinarily residing in Australia at the time of application.
• Cancer treatment. You are undergoing, preparing for or recovering from cancer treatment that has caused or is expected to cause hair loss. Both temporary and permanent treatment-related hair loss are eligible.
• Medical confirmation. Confirmation is required from an appropriate healthcare professional.
• Age. Women and girls of all ages can apply. Applicants under 18 need authorisation from a parent or legal guardian.

Financial circumstances

No universal income threshold excludes an otherwise eligible woman or girl from applying. When funding is limited, applicants experiencing financial hardship receive priority. We will ask about financial circumstances sensitively and keep your answers confidential.

One wig per treatment journey

We ordinarily fund one wig per cancer treatment journey. A new, separately assessed treatment journey may support a later application, subject to medical verification and our final policy. Additional wigs during the same continuous treatment journey are not ordinarily funded.

What funding covers

We aim to cover 100% of the individually approved purchase price of one suitable human hair or high-quality synthetic wig. When we approve a wig, we consider:

• Individual suitability and comfort
• Cap construction and fit
• Style and personal preferences
• Quality and value for money
• Supplier quotations
• Available funding

Under our current policy, separately charged fitting, styling, customisation, delivery and care accessories are not covered. We will tell you about any extra charges before you accept assistance. We do not reimburse wigs bought before approval.

Partial assistance

Where full funding is unavailable, we may offer a partial subsidy. Any remaining cost will be explained to you, and you will need to accept it before we proceed. A used partial subsidy ordinarily counts as the assistance for that treatment journey, subject to our final exceptional-review policy.