Frequently Asked Questions

Not yet. We are preparing to launch our patient assistance program. You can register your interest for updates. Registering interest does not guarantee approval or funding.

Australian-resident women and girls of any age who are undergoing, preparing for or recovering from cancer treatment that has caused or is expected to cause hair loss. Applicants under 18 need a parent or legal guardian's authorisation. See the eligibility page.

Where approved and funds permit, we aim to cover the full approved purchase price of one suitable wig per cancer treatment journey. Funding is not guaranteed, and is subject to eligibility, individual assessment, approval and available funds. Under our current policy, separately charged fitting, styling, customisation, delivery and care accessories are not covered, and we will tell you about any extra charges before you accept assistance. Partial assistance may be offered when full funding is unavailable.

No. There is no universal income threshold that excludes an otherwise eligible applicant. When funding is limited, people experiencing financial hardship receive priority.

Yes. An appropriate healthcare professional needs to confirm your treatment-related hair loss. We will ask only for what we need to verify this.

We ordinarily fund one wig per cancer treatment journey. A new, separately assessed treatment journey may support a later application, subject to medical verification and our final policy.

We aim to fund a suitable human hair or high-quality synthetic wig. Approval considers suitability, comfort, fit, style, quality and value for money. We start with what you prefer and what suits you.

No. Under our current policy, separately charged fitting, styling, customisation, delivery and care accessories are not covered. We will tell you about any extra charges before you accept assistance.

No. We do not reimburse wigs bought before approval, so please wait for a decision before you buy.

No. We are independent, and no supplier is exclusive or guaranteed orders. We ordinarily compare written quotes from at least two suppliers. See Governance & transparency.

The Wig Initiative LTD (ACN 704 085 585, ABN 36 704 085 585) was registered as a company on 11 November 2026. We have applied to be registered as a charity with the Australian Charities and Not-for-profits Commission (ACNC), and that registration is pending. We will update this page when it is confirmed.

Donations are not open yet, and we will announce when they are available. Donations are not tax deductible at this time. See Ways to give.

We collect only what we need, protect it securely, keep consent to apply separate from consent to receive updates, and never add the details of anyone who applies for assistance to a donor or marketing list. We are not collecting health information today. See our Privacy Policy.